Frequently Asked Questions

Everything you need to know about your Cocco beauty journey.

Are Cocco products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Cocco products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return gently used products for a full refund, minus shipping costs.

Do you offer international shipping?

Yes, Cocco ships to over 50 countries worldwide. Shipping rates and delivery times are calculated at checkout based on your location.

Are your products suitable for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.