Returns & Exchanges

At Cocco, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, you may return unopened and unused products within 30 days of delivery for a full refund.

1

Initiate Your Request

Log into your Cocco account and navigate to your order history to select the items you wish to return and receive your unique return authorization code.

2

Prepare the Package

Securely pack the unused beauty products in their original packaging, ensuring all protective seals and tags are intact to qualify for a refund.

3

Ship It Back

Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund back to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing